At Selfloved, we are committed to delivering professional FMCG distribution and consulting services with transparency and reliability. This Refund Policy outlines the terms related to cancellations, refunds, and service-related payments.
1. Service Payments
Payments made for consulting, distribution support, brand strategy, or related business services are generally non-refundable once the service has been initiated or completed.
2. Advance Payments
Any advance payment made towards confirmed projects, distribution activities, or consulting engagements may be adjusted against completed work, operational costs, or committed resources.
3. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Duplicate payment transactions
- Incorrect payment amounts due to technical errors
- Services not initiated due to operational limitations from Selfloved
Approved refunds will be processed after verification and internal review.
4. Non-Refundable Situations
Refunds will not be provided for:
- Change of business decisions after project initiation
- Delays caused by third-party logistics, retailers, or external market conditions
- Incomplete information or non-cooperation from the client
- Completed consulting, branding, or execution services
5. Cancellation Policy
Clients may request cancellation of services by providing written notice. Cancellation requests will be reviewed based on the stage of project execution and operational commitments already made.
6. Refund Processing Timeline
If a refund is approved, the amount will be processed within 7–14 business days through the original payment method, subject to banking and payment gateway timelines.
7. Contact for Refund Requests
For refund-related queries or support, please contact:
Selfloved
Suite 2, S.S. Apartments,
No.(O) 10/21 (N), Burkit Road,
T. Nagar, Chennai – 600017, Tamil Nadu, India
Phone: +91 94935 26678
Email: bd@vedanth.co.in